Return & Exchange

Return & Exchange Policy

Athena Lifestyle – Exchange & Return Policy

At Athena Lifestyle, we want you to be completely satisfied with your purchase. If you are not happy with your item, we offer exchanges and returns subject to the terms and conditions below.

Exchange & Return Eligibility

  • Customers may request an exchange or return within 2 days of receiving their order.
  • The product must be unused, unwashed, and in its original condition, including all tags, brand labels, price tags, and packaging.
  • Customers may try the product on to check the fit and comfort, provided the product remains clean and free from any transferred odors such as natural body odor, body deodorant, perfume, etc.
  • Swimwear and bikini sets are not eligible for return or exchange due to hygiene reasons.
  • Returns or exchanges requested after 2 days from delivery will not be accepted.

Exchange for a Different Size or Colour

If you would like to exchange an item for a different size or colour, the item must meet the exchange eligibility criteria.

If the requested size or colour is available, Athena Lifestyle will process the exchange after receiving and inspecting the returned product.

How to Request a Return or Exchange

  1. Contact us at care@athenalifestyle.com with your Order Number and details of your return or exchange request.
  2. For damaged, defective, incorrect, or incomplete products, please attach clear photographs of the product and packaging.
  3. Our team will review your request and guide you through the return or exchange process.
  4. Once the returned product is received, it will be subject to a quality inspection before the return, exchange, refund, or wallet credit is processed.

Return & Exchange Charges

  • ₹49 return/exchange charge will apply to the first return or exchange request, where applicable.
  • If a customer requests a return or exchange again for the same order/product, additional charges may apply and the applicable charge may be higher than ₹49.
  • The final return/exchange charge will be communicated to the customer before processing the request.
  • For products that are received damaged, defective, incorrect, or incomplete, Athena Lifestyle will review the issue and provide an appropriate resolution.

Reverse Pick-Up

Where reverse pick-up service is available for the customer's PIN code, our courier partner will arrange the collection of the return parcel.

  • A maximum of three pick-up attempts will be made.
  • The customer must ensure that the package is properly packed and ready for collection.
  • If the customer's PIN code is not serviceable for reverse pick-up, the customer may be required to self-ship the product as described below.

Condition of Returned Products

Products returned for an exchange or refund must be in the same condition as when received.

Athena Lifestyle reserves the right to reject a return or exchange if the product:

  • Has been used or washed.
  • Is soiled or damaged after delivery.
  • Has a strong or transferred odor.
  • Has missing tags, labels, price tags, or packaging.
  • Has missing parts or accessories.
  • Does not meet the applicable return or exchange requirements.

Damaged, Defective, Incorrect, or Incomplete Products

We perform quality checks during our packing and shipping processes. However, if you receive a damaged, defective, incorrect, or incomplete product, please contact us at care@athenalifestyle.com within 24 hours of receiving your order.

Please provide clear photographs and your Order Number so that our team can review the issue and assist you.

Exchange Processing Timeline

Once the exchange request has been approved and the returned product has been received, Athena Lifestyle will conduct a quality inspection.

Approved exchanges will generally be processed within 2–4 business days after receipt and inspection of the returned product.

For approved replacement exchanges, the replacement product will be shipped to the customer at no additional product shipping cost, subject to the applicable return/exchange charges.

Refund Policy

Customers may request a return and refund within 2 days of receiving the order, subject to the eligibility and product-condition requirements stated in this policy.

Once the returned product is received and passes the quality inspection, the refund will be processed.

Customers may choose to receive the approved refund through either:

  • Athena Lifestyle Wallet/Credit, or
  • The original payment method, where available.

If a refund is approved to the original payment method, the processing time may vary depending on the payment provider or bank.

Wallet refunds may be credited to the customer's Athena Lifestyle account after approval and can be used for future purchases on the Athena Lifestyle website.

Refund Processing

Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed according to the refund method selected by the customer.

For refunds to the original payment method, please allow 7–10 business days for the amount to reflect, depending on the bank or payment provider.

If you have not received your refund after the applicable processing period:

  1. Check your bank or payment account.
  2. Contact your card/payment provider.
  3. Contact your bank if required.
  4. If the amount is still not received, contact us at care@athenalifestyle.com.

If Your Area Is Not Serviceable for Reverse Pick-Up

We strive to provide forward and reverse delivery services across PIN codes in India. However, if your PIN code is not serviceable for reverse pick-up, you may be required to self-ship the product.

Please securely pack and send the following:

  • Product
  • Brand labels and tags
  • Price tags
  • Original packaging/shoe box, where applicable
  • Order ID clearly mentioned on the shipment

Please courier the product to:

Athena Lifestyle
561, Pace City-2, Sector-37,
Near Mini Truck Union,
Gurgaon – 122004

After dispatching the parcel, please email care@athenalifestyle.com with the courier name and tracking number.

The returned product must be unused, unwashed, and in its original condition.

After receiving the product, we will allow one business day for quality inspection. Once the quality check is completed, we will process the approved exchange, refund, or wallet credit.

What If the Returned Product Fails the Quality Check?

Athena Lifestyle reserves the right to reject a return or exchange if the returned product does not meet the requirements of this policy.

If the product fails the quality check, Athena Lifestyle may send the product back to the customer.

Before sending the product back, we may share photographs showing the condition of the product and notify the customer by email or phone.

Important Return & Exchange Conditions

  • Return or exchange requests must be made within 2 days of delivery.
  • Only products meeting the applicable eligibility requirements will be accepted.
  • Swimwear and bikini sets are not eligible for return or exchange.
  •  ₹49 return/exchange charge applies to the first return/exchange, where applicable.
  • Additional return or exchange requests may incur higher charges.
  • Customers can choose an approved refund through Athena Lifestyle Wallet or the original payment method, subject to the applicable terms.
  • Only three reverse pick-up attempts will be made where reverse pick-up is available.
  • All returned products are subject to a quality inspection.
  • Athena Lifestyle reserves the right to reject returns or exchanges that do not meet the conditions of this policy.

Contact Us

For any questions or assistance regarding returns, exchanges, or refunds, please contact:

Email: care@athenalifestyle.com

Please include your Order Number in all communications so that our customer service team can assist you quickly.