Return & Exchange

  • Step 1: Initiate Your Exchange

    To begin the exchange process, click on the "Return & exchange" button at home page. You must raise a exchange request within 48 hours of delivery. Or you can simply connect us on whatsapp for return request.

    Please Note: An agent will not be available live. An agent will be assigned anytime between Mon-Fri (10:30 am -6:30 pm). Please keep patience, Your query will be heard and solved. In case of no reply within 24 hours type a "Hi" again

    Click Here to Exchange
  • Step 2: Product Eligibility for Exchange

    The item must be unused, unworn, and in original condition (including tags, packaging, and bills).

    The product should be free from any smell, stains, or damage, and must be in a condition that resembles new.

  • Step 3: Pickup Scheduling

    After you contact us, our agent will arrange a pickup with our logistics team.

    Pickup typically occurs within 1-2 working days, and the parcel will take 3-4 days to reach our warehouse for a quality check.

  • Step 4: Quality Check & Refund Process

    Once we receive the product, we will perform a quality check to ensure it meets our exchange policy requirements.

    If the product is eligible, a refund will be issued in the form of a Store Credit / Refund. You will receive a unique code via email, which can be used for future purchases on www.athenalifestyle.com.

  • Step 5: Completion Timeline

    The entire return process, including pickup, quality check, and issuing of the Store Credit / Refund, will take 8-9 working days.

    Once the product has passed our quality check, you will receive a tracking ID when the return is completed.

  • Step 1: Initiate Your Return

    To begin the return process, click on the "Return & exchange" button at home page. You must raise a return request within 48 hours of delivery. Or you can simply connect us on whatsapp for return request.

    Please Note: An agent will not be available live. An agent will be assigned anytime between Mon-Fri (10:30 am -6:30 pm). Please keep patience, Your query will be heard and solved. In case of no reply within 24 hours type a "Hi" again

    Click Here to Return
  • Step 2: Product Eligibility for Return

    The item must be unused, unworn, and in original condition (including tags, packaging, and bills).

    The product should be free from any smell, stains, or damage, and must be in a condition that resembles new.

  • Step 3: Pickup Scheduling

    After you contact us, our agent will arrange a pickup with our logistics team.

    Pickup typically occurs within 1-2 working days, and the parcel will take 3-4 days to reach our warehouse for a quality check.

  • Step 4: Quality Check & Refund Process

    Once we receive the product, we will perform a quality check to ensure it meets our return policy requirements.

    If the product is eligible, a refund will be issued in the form of a Store Credit / Refund. You will receive a unique code via email, which can be used for future purchases on www.athenalifestyle.com.

  • Step 5: Completion Timeline

    The entire return process, including pickup, quality check, and issuing of the Store Credit / Refund, will take 8-9 working days.

    Once the product has passed our quality check, you will receive a tracking ID when the return is completed.